Shipping & delivery
- Order processing: orders are picked, packed and handed to the carrier within 1–2 business days.
- Free shipping: on all orders over $39.
- Order tracking: a tracking link is emailed as soon as your parcel leaves the warehouse.
- Delivery times: typically 3–7 business days within the contiguous United States, depending on destination.
- Address accuracy: please double-check your shipping address — a parcel cannot be rerouted once it is in transit.
Delivery estimates apply to in-stock items. If something is backordered we will contact you before charging for shipment.
Returns & exchanges
If you change your mind, or receive an item that does not fit, you may return it within 30 days of delivery.
Return conditions
- Items must be unused and in their original packaging.
- Include your order number so we can match the return to your account.
- Please contact us before shipping anything back, so we can issue the correct return instructions.
How to start a return
- Email [email protected] with your order number and the reason for the return.
- We confirm the return and send you instructions.
- Ship the item back and share the tracking number with us.
- Once received and inspected, your refund is issued to the original payment method.
Refunds
Refunds are processed within 3–5 business days of receiving the returned item. Depending on your bank or card issuer, it may take a further 3–10 business days to appear on your statement.
Exceptions
- Items damaged in transit — contact us within 48 hours of delivery with photos so we can make it right.
- Custom or special-order items may not be returnable; this is stated on the product page.
Questions?
Our team is happy to help with anything order-related.
- Email: [email protected]