Fresh Water Filters Direct (“we”, “us”) operates Fresh Water Filters Direct and is committed to protecting your privacy. This policy explains what information we collect, why we collect it, and the choices you have.
Information we collect
- Order information — name, shipping and billing address, email, phone number and order history.
- Payment information — processed by our payment providers. We do not store full card numbers on our servers.
- Technical data — IP address, browser type, device type and pages visited, collected through cookies and similar technologies.
- Communications — messages you send us by email or through our contact form.
How we use your information
- To process, fulfil and deliver your orders.
- To provide customer service and respond to enquiries.
- To prevent fraud and keep our store secure.
- To improve our website, products and shopping experience.
- To send order updates, and — only with your consent — marketing emails you can unsubscribe from at any time.
Cookies
We use essential cookies to keep your cart and checkout working, and analytics cookies to understand how the store is used. You can block or delete non-essential cookies in your browser settings at any time.
Sharing your information
We never sell your personal data. We share it only with service providers who help us run the store — for example payment processors, shipping carriers and email providers — and only to the extent needed to perform those services.
Data security
We use industry-standard safeguards, including encryption in transit (TLS) and restricted access controls, to protect your information. No method of transmission over the internet is completely secure, but we work hard to protect what you entrust to us.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, or to opt out of certain processing. To make a request, email us at the address below and we will respond within the timeframe required by applicable law.
Children’s privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page together with a new “last updated” date.
Contact us
- Email: [email protected]